Last updated: 18-Dec-2025
At Admax Sky Balloon (https://www.admaxskyballoon.com/), all our products are custom-made and customized according to the customer’s specific requirements, including size, color, design, branding, and printing. Due to the nature of these customized products, we follow a strict no return and no refund policy, as outlined below.
No Return / No Refund Policy
Since our inflatable advertising balloons are manufactured exclusively on order, we do not accept returns or offer refunds once:
- The order has been confirmed
- Design approval has been provided by the customer
- Production has started
Customized products cannot be resold or reused, therefore returns, exchanges, or cancellations are not possible after order confirmation.
Order Cancellation
- Orders cannot be cancelled once the production process has begun.
- Any cancellation request received before production may be considered on a case-to-case basis, at the sole discretion of Admax Sky Balloon.
Damage or Manufacturing Defect
We take quality control very seriously. However, if you receive a product with:
- Manufacturing defects
- Damage during transit
Please notify us within 24 hours of delivery with:
- Clear photos/videos of the issue
- Original packaging images
After verification, we may offer:
- Repair support, or
- Replacement of the defective part (if applicable)
Note: Minor color variations, printing alignment differences, or design variations due to the inflatable manufacturing process are not considered defects.
Incorrect Information Provided by Customer
Admax Sky Balloon will not be responsible for issues arising due to:
- Incorrect artwork
- Wrong measurements
- Misspelled text
- Incorrect color selection
provided by the customer during order placement or design approval.
Shipping Delays
Delivery timelines are estimates and may vary due to:
- Logistics issues
- Weather conditions
- Customs or courier delays
Shipping delays do not qualify for refunds or returns.
Contact Us
For any questions related to this policy, please contact us at:
📧 Email: admaxskyballoon@gmail.com
📞 Phone: 9911970019
🌐 Website: https://www.admaxskyballoon.com/